You do not have to set up an account to buy any AlpaQori product. But setting up an account allows you to track the status of your current order, check your order history, and during the next shopping the order process will be much faster because you won’t have to re-enter your data.

Make sure the e-mail address you enter is the same as the one you entered at registration. Remember that signing in to your account is not the same as subscribing to a newsletter. If you forgot your password click here.

We offer free delivery, regardless of the payment method chosen – online or cash to the courier when receiving your product – in each case there is no additional hidden costs.
For more details, please visit the ‘Delivery and Payment’ section.

Free shipping within Poland by Polish Post or DHL.

Yes, international sales within UE countries, Norway and Russia.
Your product will be sent by Polish Post and will cost 10 euros.
For more information, please contact us at Contact.

We want you receive your product as soon as possible; so preparing the order for delivery and shipping usually takes between 2 and 5 working days. The order is ready for shipping immediately after the payment is received.

• online payment, secure and instant transfers from most polish banks
• Traditional transfer to our account – transfer directly to Alpaqori bank account
• payment by card
• online payment through PayPal
• zcash when receiving the product – payment done to the courier.

For more information about payments, see the ‘Delivery and Payment’.

We only do shipping, no personal collection.

If for some reason our product does not meet your expectations, you can return it within 14 days with the return form enclosed. For details, see the ‘Complaints and Returns’ section.

In the case of a complaint you should send back the product along with the proof of purchase and the completed complaint form. The complaint will be processed within 14 days from the day we receive the product. For details, see the ‘Complaints and Returns’section.

By subscribing to the AlpaQori Newsletter you will be the first to learn about news, sales and promotional campaigns. Sign up now!.

Each product is carfully wrapped in white tissue paper and placed into an AlpaQori carton box. If you’d like us to additionally wrap it as a gift please e-mail us at sklep@alpaqori.pl for further details.

Of course! Please send us an e-mail at sklep@alpaqori.pl with information on what address we have to send the proof of purchase and where to ship the gift.

No problem! Please contact us at sklep@alpaqori.pl to arrange all the details.

In order to maintain exceptional quality and avoid damage, AlpaQori woven shawls should be dry cleaned only. If needed, steam iron at a low temperature setting.